Customer survey results

As part of our core services, we issue environmental permits to individuals, businesses, and corporations. We also inspect businesses required to comply with Washington’s environmental laws and rules.

To ensure our services and interactions with our regulated customers continuously meet our standards, we conduct a survey to gather their feedback on a regular ongoing basis to understand what is working well, and where we can make improvements. Listening to customer feedback and using it to improve our work is a core component of Goal 1 of our agency's 2023-25 Strategic Plan.

Our latest survey results are below.

Customer interactions with Ecology from January 1, 2022 to June 30, 2022. To request the survey results in a more accessible format, please reach out to the accessibility contact below.